At Build A Glow, we aim to deliver your skincare and cosmetic products quickly, safely, and in perfect condition. Please read our Shipping Policy carefully to understand our delivery terms and process.
1. Shipping Coverage
We currently ship orders to:
United Kingdom (Mainland & Northern Ireland)
Selected International Locations(depending on local import and cosmetic regulations)
If your location is not listed at checkout, please contact us at care@buildaglow.co.uk, and we’ll assist you in arranging delivery if possible.
2. Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation.
You will receive an order confirmation email once your purchase is complete and a shipping confirmation email with tracking details once dispatched.
During high-demand periods, processing may take slightly longer. We appreciate your patience.
3. Delivery Time
Shipping Type
Estimated Delivery Time
Details
Standard Shipping (UK)
3–5 business days
Royal Mail or equivalent courier
Express Shipping (UK)
1–2 business days
Available at checkout for an additional cost
International Shipping
7–15 business days
Delivery time may vary depending on customs clearance and destination
Please note: Delivery times are estimates and may vary due to factors beyond our control, such as courier delays or public holidays.
4. Shipping Rates
Shipping charges will be calculated and displayed at checkout based on your location and selected shipping method.
Free Standard Shipping on all UK orders over £50.
Orders below £50 will incur a standard shipping fee as displayed at checkout.
International shipping rates are calculated by weight and destination.
5. Order Tracking
Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status. You can track your parcel directly through the courier’s website.
6. Address Accuracy
Please ensure your shipping address is complete and accurate. We are not responsible for delayed, lost, or misdelivered packages due to incorrect or incomplete addresses provided by the customer.
If you notice an address error, please contact us immediately at care@buildaglow.co.uk before the order is shipped.
7. Delivery Delays
While we strive to deliver your products promptly, unforeseen delays may occur due to:
Courier service disruptions
Weather conditions
Customs inspections (for international orders)
If your order is significantly delayed, please contact us with your order number, and we’ll assist you promptly.
8. Damaged or Missing Packages
We take great care in packaging all items securely. If your package arrives damaged, tampered with, or missing items, please notify us within 48 hours of delivery at care@buildaglow.co.uk with photos of the package and products.
We will investigate with the courier and offer a suitable resolution (replacement or refund) as per our Refund & Return Policy.
9. Customs, Duties, and Taxes (For International Orders)
International customers are responsible for any customs duties, taxes, or import fees applied by their country’s customs authorities. Build A Glow is not responsible for delays or fees resulting from customs processes.
10. Undeliverable or Returned Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of customs payment, we will contact you to arrange re-shipment. Re-shipping fees will apply.
11. Changes or Cancellations
Once an order is placed, it enters processing quickly. If you need to modify or cancel your order, please contact us within 2 hours of placing your order.
12. Contact Us
If you have any questions about your shipment, please reach out to us at:
